Privacy Policy – Star Game

1. Introduction

Welcome to Star Game. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website at stargame.win, including all pages such as Casino, Sports, Live Casino, Promotions, and your account area.

By creating an account or continuing to use our platform, you agree to the practices described in this policy. We encourage you to read it carefully. If something is unclear, you're always welcome to contact us for clarification.

2. Information We Collect

We collect different types of information depending on how you interact with Star Game. Here is a clear breakdown:

a) Information You Provide Directly:

• Full name, email address, and mobile number when you register
• Date of birth for age verification purposes (you must be 18 or older)
• National identity or verification documents if required for account security
• Payment details such as your JazzCash or Easypaisa account number, bank account details, or other mobile wallet identifiers — but never your full card number in unencrypted form
• Your preferred language and currency settings
• Any messages or queries you send our support team

b) Information Collected Automatically:

• Device information: type, operating system, browser type and version
• IP address and approximate geographic location (country/city level)
• Pages visited, time spent, and actions taken on the site
• Referral source — how you found Star Game (e.g., a search engine or a direct link)
• Session data and login timestamps

c) Information From Third Parties:

• Payment verification data from authorised payment processors (JazzCash, Easypaisa, Raast, banks)
• Identity verification results from KYC service providers if applicable
• Fraud prevention and security screening data from trusted partners

3. How We Use Your Information

We use the information we collect for the following purposes:

• Account management: Creating and maintaining your Star Game account, verifying your identity, and processing deposits and withdrawals in PKR.
• Platform performance: Ensuring the Casino, Live Casino, Sports, and other sections load correctly and deliver a smooth experience on both desktop and mobile.
• Customer support: Responding to your queries, resolving account issues, and handling disputes in a fair and timely manner.
• Personalisation: Tailoring promotions, bonus offers, and content recommendations based on your activity and preferences — for example, showing PSL match betting options to Cricket fans.
• Security and fraud prevention: Detecting unusual activity, preventing unauthorised access, and protecting both you and other players from fraud.
• Legal compliance: Meeting our obligations under applicable data protection frameworks and responding to lawful requests from authorities.
• Responsible Gaming: Monitoring patterns that may indicate problematic play and offering self-management tools such as deposit limits, session time reminders, and cooling-off options.
• Service improvements: Analysing aggregated, anonymised usage data to improve how Star Game works and what features we offer.

4. Legal Basis for Processing Your Data

We only process your personal data when we have a valid legal basis to do so. These include:

• Contractual necessity: We need certain data to deliver the services described in our Terms and Conditions — without it, we simply cannot run your account.
• Your consent: For optional marketing communications, personalised promotional emails, or push notifications, we only contact you if you've opted in. You can withdraw consent any time.
• Legitimate interests: We have a legitimate interest in protecting our platform from fraud, maintaining security, and improving our services — provided this does not override your rights.
• Legal obligation: Certain data must be retained or disclosed to comply with applicable laws or regulatory requirements.

5. When and How We Share Your Information

Star Game does not sell your personal data. However, we do share it in specific circumstances with trusted parties:

• Payment processors: JazzCash, Easypaisa, Raast, banks, and mobile wallet services receive only the transaction data they need to process your deposits and withdrawals.
• Identity verification providers: If we need to verify your identity, we may share relevant details with regulated KYC partners. These partners are bound by strict confidentiality agreements.
• Analytics tools: We use privacy-respecting analytics to understand how players use our platform. No personally identifiable information is shared in this process.
• Legal and regulatory bodies: We may disclose personal data if required by law, a court order, or to protect the safety and rights of our users and platform.
• Business transitions: In the unlikely event of a merger, acquisition, or sale of assets, user data may be part of the transferred business — but only under the same privacy protections as this policy.

All third parties we work with are required to handle your data securely and only for the purpose for which it was shared. We do not allow them to use it for their own marketing.

6. How Long We Keep Your Data

We retain your personal data only for as long as it is necessary for the purposes outlined in this policy, or as required by law. In practice, this means:

• Account data is retained for the lifetime of your active account, plus a reasonable period after closure to handle any outstanding disputes or queries.
• Transaction records (deposits, withdrawals, bet history) may be retained for several years to comply with financial record-keeping requirements.
• Customer support conversations are kept for quality assurance and dispute resolution purposes.
• Marketing consent records are kept until you withdraw your consent or request deletion.

Once data is no longer needed, it is securely deleted or anonymised in a way that means it can never be linked back to you.

7. Cookies and Tracking Technologies

Star Game uses cookies and similar tracking technologies to make your experience better. A cookie is a small file stored on your device that helps us remember your preferences and understand how you use our platform.

Types of cookies we use:

• Essential cookies: Required for the site to function — logging you in, keeping your session active, and securing your account.
• Performance cookies: Help us understand which pages are most popular, how long players spend on different sections, and where we can improve.
• Preference cookies: Remember your settings such as language, preferred sports (Cricket, Football, Esports), and notification preferences.
• Marketing cookies: Used only if you've consented, to show you relevant promotions. You can opt out at any time.

8. Your Privacy Rights

You have meaningful rights over your personal data. Here is what you can ask us to do:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to fix any inaccurate or incomplete information in your profile.
• Deletion: Request that we delete your personal data, subject to legal retention requirements.
• Restriction: Ask us to limit how we use your data while a concern is being investigated.
• Portability: Receive your data in a structured, commonly used format so you can transfer it elsewhere.
• Withdraw consent: If we are processing your data based on consent (e.g., marketing emails), you can withdraw that consent at any time without affecting any prior processing.
• Object: Object to processing based on legitimate interests, including profiling for direct marketing.

To exercise any of these rights, please contact our support team via email. We will respond to your request within a reasonable period and always treat your query with full confidentiality.

9. How We Protect Your Data

The security of your personal information is something we invest in seriously. Our measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Secure, access-controlled servers with regular security audits
• Two-factor authentication options to protect your account from unauthorised access
• Regular vulnerability assessments and penetration testing
• Staff access to personal data limited on a strict need-to-know basis
• Incident response procedures so that, in the unlikely event of a breach, affected users are notified promptly

While no system can guarantee 100% security, we follow best practices and continuously update our infrastructure to protect you. We also encourage you to use a strong, unique password for your Star Game account and never share your login credentials with anyone.

10. Age Restriction and Children's Privacy

Star Game is strictly for adults aged 18 and above. We do not knowingly collect, store, or process personal data from anyone under the age of 18.

During registration, we require date of birth verification. If we discover that a user is under 18, their account will be suspended immediately and any data collected will be deleted without delay.

If you are a parent or guardian and believe a minor has registered on our platform, please contact us immediately so we can take appropriate action.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will notify you via:

• A prominent notice on our website
• An email notification to the address registered with your account (for material changes)

The "Last updated" date at the top of this page will always reflect the most recent version. We encourage you to review this policy periodically so you stay informed about how we are protecting your information.

Continued use of Star Game after changes are posted constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and may request account closure.

12. Contact Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal data, please do not hesitate to get in touch with us. Our team is happy to help.

Email: [email protected]

We aim to acknowledge all privacy-related queries within 2 business days and resolve them as quickly as possible. All communications will be handled with full confidentiality.

Got Questions?

Check our FAQ section or visit our About Us page to learn more about how Star Game operates.